As the digital marketplace continues to change and evolve the need for multilingual tech support is becoming more and more popular. As the Mandarin Chinese speaking market has grown exponentially, the Cantonese dialect is still in demand. As we all become interconnected and so it is also a large offering from call centers in response. Hong Kong and Macau are the two regions where Cantonese contact center service is a must when your product or service is covering these two markets. In addition, overseas Chinese community such as US/Canada Chinese community market also requires Cantonese language to serve customers.
With so many different businesses online and more and more popping up every day it can be hard to choose between them, whether your shopping for your own business or whether your customers are searching for you, the best thing you can do is offer unparalleled customer support. Which is why we’ve put together this handy list of the things you should look out for when choosing a Cantonese call center.
1. Cornering The Chinese Market
Connecting with the Chinese market has never been more important, it is continuing in its economic explosion in recent years and establishing a foothold there makes great sense for any business looking to grow its profit margin. In order to communicate through you first need a team of customer service professionals who know the market and speak its language.
2. Know The Culture, Not Just The Language
This means that you need to not only be able to communicate with Chinese customers but understand their concerns and culture too. Which is why outsourcing to a call center makes sense, the employees there are not just chosen for their language skills, but for their cultural understanding as well. Communicating isn’t always purely done through language alone, and the more subtle aspects of it are just as important. Make sure the Cantonese call center you choose understands that.
3. Know Your Own Needs
Before you choose the best Cantonese call center for your business, you first need to decide what it is your business actually needs. By shopping around and gauging the market you can see what services are on offer and make a more informed decision as to which ones you need and which ones you don’t. They know the market better than you do and will be able to answer questions such as “does the Cantonese speaking customer prefer a phone attendant or email?” The answer to these questions will inform you as to which services are most useful and which you could potentially ignore.
4. The Price Is Right
Once you know what you want, it makes it a lot easier to examine the different call centers and what they’re offering to decide if it’s a good deal or not. The best value is usually the average between the lowest and the most expensive. The cost of outsourcing to a call center is always much cheaper than that of an in house team, and if no one in your company speaks Cantonese its one you can’t avoid.
5. Ask Questions
At Callnovo we don’t just offer great customer service as a product, we believe in it ourselves too, so why don’t you give us a call today to talk about the fantastic range of languages and services we offer and how they can help grow your business and expand your market.